r9999's Privacy Policy —
Your Information, Our Responsibility

This Privacy Policy ("Policy") is issued by the r9999 platform ("we", "us") and applies to all users ("you", "your") of our website r9999.lat. This Policy explains how we collect your personal information, how it is used, how it is kept secure, and what rights you have. By using our services, you are considered to have given your consent to this Privacy Policy. Please read it carefully.

1 Information We Collect

r9999 collects various types of information to provide its services. This information comes mainly from two sources: information you provide directly, and information collected automatically while you use our platform.

1.1 Information You Provide Directly

When you create an account on the r9999 platform or get in touch with us, we may collect the following information:

• Full name and date of birth (for age verification — membership is available to those aged 21 and above only)
• Email address and mobile number
• Password (stored in encrypted form — we can never view your password directly)
• National ID or passport number (if identity verification is required)
• Payment information — relevant details related to bKash, Nagad, Rocket, or bank accounts
• Messages or complaints you send when contacting us

1.2 Automatically Collected Information

When you visit our website, certain technical information is collected automatically. This includes:

• IP address and device type
• Browser type and version
• Pages you visited and how long you spent on them
• Information collected from cookies and similar tracking technologies
• Transaction history and gaming activity records

2 Purpose of Using Information

We use the information we collect only for specific and legitimate purposes. r9999 never uses your information in an unrelated manner or without your permission.

2.1 To Provide Services

• Creating, maintaining, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotions, and VIP benefits
• Communicating with you when necessary

2.2 For Security and Legal Compliance

• Verifying your identity and age
• Preventing fraud, money laundering, and other illegal activities
• Complying with applicable laws and regulations
• Ensuring system security and platform integrity

2.3 For Service Improvement

• Improving the user experience and developing new features
• Identifying and resolving technical issues
• Conducting research and analysis (on anonymised or aggregated data)
• Providing customised services according to your preferences

3 Information Sharing & Third Parties

r9999 never sells your personal information to third parties for commercial purposes. However, in certain circumstances we may share your information.

3.1 Circumstances in Which Information May Be Shared

• Service Providers: Trusted partners engaged for payment processing, technical support, or customer service, who are contractually bound to follow our privacy policy.
• Legal Obligations: Information may be disclosed in compliance with applicable law in response to legal orders, court directions, or requests from government authorities.
• Fraud Prevention: Information may be shared with relevant authorities to assist in investigating fraudulent activity or money laundering.
• With Your Consent: Before sharing your information for any other purpose, we will obtain your explicit consent.

4 Cookies & Similar Technologies

r9999 uses cookies and similar technologies to keep the website running smoothly. Cookies are small data files stored in your browser or device that hold information about your visit.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of the website; they hold information related to login status and security.
• Functionality Cookies: Help remember your preferences such as language selection or display settings.
• Analytics Cookies: Used to understand which pages are visited most and how users are using the site.

You can control or disable cookies from your browser settings. However, please note that disabling cookies may limit some functionality of the website.

5 Data Security & Protection

The security of your personal information is our top priority. On the r9999 platform, we apply industry-standard security measures.

5.1 Our Security Measures

• SSL/TLS Encryption: All data exchanged between your browser and our servers takes place over an encrypted connection.
• Data Encryption: Sensitive information such as passwords and payment details is stored using advanced encryption algorithms.
• Access Controls: Only authorised staff have access to your information, and they receive regular training.
• Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Firewall & Intrusion Detection: Advanced firewall systems are active to prevent unauthorised access.

However, no digital system can guarantee complete security. To protect your account, use a strong password and never share it with anyone.

6 Data Retention Period

We retain your personal information only for as long as necessary. In general:

• Information for active accounts is retained for the entire time the account remains open.
• Some information may be kept after an account is closed for as long as required to meet legal and regulatory obligations.
• Transaction records are retained for a set period as required for financial audits.
• Information used for marketing or communication is deleted once you withdraw your consent.

7 Your Rights

r9999 believes that users have the right to control their own information. You have the following rights:

7.1 Access and Correction

You may request to view the information we hold about you at any time. If any information is incorrect or incomplete, contact us to have it corrected.

7.2 Request for Deletion

Unless there are legal obligations preventing it, you may request the deletion of your personal information. However, if your account has pending transactions or active bonuses, deletion may not be possible until those are resolved.

7.3 Objection to Processing

You have the right to object to marketing communications or certain types of data processing. To submit such a request, contact our support team.

7.4 Data Portability

You may request your information in a structured, commonly used format so that it can easily be transferred elsewhere if needed.

8 Protection of Minors

r9999 strictly prohibits its services for anyone under the age of 21. We do not knowingly collect any information from minors. If it comes to our attention that a minor is using or has registered for our services, we will immediately close that account and delete the associated information.

If you believe a minor has created an account on our platform, please notify us immediately.

9 Third-Party Links & Services

If our platform contains links to third-party websites or services, those have their own privacy policies over which r9999 has no control. We recommend that you review the privacy policy of each third-party service before using it. r9999 is not responsible for how your information is handled through third-party services.

10 International Data Transfers

Some of our service provider partners may be located in different countries. As a result, your information may be transferred internationally. Wherever information is transferred, we ensure that the protection standards described in this Policy are maintained and that all applicable laws governing data transfers are followed.

11 Changes to the Privacy Policy

r9999 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you by email or through a notification within the platform. Continuing to use the service after a change is made will be considered as your consent to the updated policy.

The date of each change will be noted at the top of this page as "Last Updated". We recommend that you review this Policy regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our data protection team will review your request as promptly as possible.

This Privacy Policy applies to all services of the r9999 platform. For additional information, please visit our Terms & Conditions and Responsible Gaming pages.